Stores Using Gorgias
Verified e-commerce stores using Gorgias, with platform mix, related tools, and sample store data. Verified within the last 90 days.
Gorgias is the Shopify-native helpdesk: order data inside the support inbox, macros wired to Shopify actions, and pricing designed around ticket volume. 2,067 stores in our index run it, 98% on Shopify. The typical Gorgias merchant has a support team of 2-10, between 1k and 10k tickets a month, and uses the order context to resolve 60%+ of tickets without leaving the platform. Most stores came from generic helpdesks (Zendesk, Intercom, Freshdesk) and switched when support-by-order-number became a meaningful efficiency gain. The common alternatives for stores that eventually move off Gorgias are Zendesk and Intercom.
Verified stores
2,067
Live in the last 90 days
Top platform
Shopify
98% of Gorgias stores
Top country
Canada
65 stores
Top alternative
Zendesk
1,443 stores
Alternatives to Gorgias
Tools in the same category that e-commerce stores use instead of Gorgias.
Sample stores using Gorgias
Verified within the last 90 days
48 shown · 2,067 total
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Frequently asked questions about Gorgias
How many stores use Gorgias?
2,067 e-commerce stores run Gorgias in the Veltima index. 98% are on Shopify.
Is Gorgias Shopify-only?
Gorgias supports BigCommerce and Magento, but the feature depth is strongest on Shopify. 98% of our index is Shopify-hosted.
What are alternatives to Gorgias?
Common alternatives on comparable stores include Zendesk (1,443 stores), Intercom (386), and Re:amaze (339).
Is Gorgias more expensive than Zendesk?
Depends on volume — Gorgias prices by ticket, Zendesk by agent seat. For low-seat high-volume e-commerce ops, Gorgias is usually cheaper.
Can I find Gorgias users by niche?
Yes — filter this segment by niche, country, or paired technology with a free Veltima account.
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